We currently ship only to the 50 states in US. You may experience longer delivery times when shipping to Alaska and Hawaii. We are working on bringing VOID/əv/COLOR everywhere around the world through our website. For a worldwide shipping, please shop at Wolf & Badger!
We offer two shipping speeds.
1: STANDARD (3 - 5 business days)
a. Order over $100 - FREE
b. Order under $100 - $6.00
2: EXPEDITED (2 - 3 business days) - $10.00
Please note that we only offer Rush Shipping to the 48 contiguous states.
Here's how it works: you order, we process, then we ship.
Ordering takes a few seconds. Processing takes 1-2 business days (and orders placed after 1pm EST are processed the next business day.) Then our carriers takes it from there. You'll get a shipment notification with a tracking number as soon as your package ships.
You might experience a few extra days in shipping timelines. Shipping to those states may take up to 9-11 business days in some cases.
Sorry about that! In a few cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn't updating or working at all, please reach out to us as soon as you can via hello@voidofcolor.com.
Product
All of our products are assembled in USA, New York to be precise! Our products are made with great attention to details. Our manufactures are well-established in the business for over 20 years providing excellent services and producing high-quality products.
All of our fabrics are made and imported from JAPAN. Our Founder & CEO was born in Japan and now a US Citizen, we take a great deal of pride in supporting both countries.
Currently we offer Small, Medium and Large, but we are working on bringing more rangeto our customers.
Yes! We truly are loyal to Black. We believe black looks great on anybody at any ages, shapes and styles. We stand 100% behind on what we believe in.
You can learn all about our products on their individual product pages. If you have any other questions or thoughts, shoot us an email at hello@voidofcolor.com. We are here to answer all of your questions.
Unfortunately, your purchase of VOID/əv/COLOR products is only for your personal use. By purchasing VOID/əv/COLOR products, you are agreeing not to resell or distribute such products for any commercial purpose. We may reject or cancel an order if we have reason to believe that your order is not for your personal use.
Return & Exchange
All returns must be processed within 30 days of the date you received the item for a full refund. Any original shipping costs will not be refunded.
To be eligible for a return, your items must be unworn and in the same condition that you received in the original package.
We're sorry you didn't love our products. Go to our Returns Center and follow the simple steps to complete your returns! Don't worry, it's Free!
We're sorry you are not fully satisfied with our products. If you need to exchange, please return items for a refund. You will need to place a new order for the new item.
Go to our Returns Center and follow the simple steps to complete your returns!
You will be refunded in full to your original form of payment. Credit card refunds usually take 5 - 10 business days to appear on your statement. We will process the refund after we received item(s) from you. We will email you as soon as we receive the returns!
Billing
Your credit card will be charged as soon as your order is accepted and processed.
Absolutely! You can make this change on your Account page. If you need help, just shoot us an email at hello@voidofcolor.com.
We accept Visa, MasterCard, AMEX, JCB, Discover, and Diners Club credit cards or debit cards. We also offer 4 interest-free installments via ShopPay, so you can choose to pay in full or pay later!
Unfortunately, we cannot accept checks or money orders.
Don't worry! Here are a few things you can do to check if your payment didn't go through: Check that your card's billing details (such as the security code and billing address) match what you've entered into our system.
Your card issuer may have declined your payment. They don't tell us the reason for this, so it's best to check with them before trying your card again. If none of these apply, please contact us at hello@voidofcolor.com.
We are always here to help you in any way we can!
Order
Please email us at hello@voidofcolor.comas soon as possible if you would like to cancel or change your order. Our fulfillment center processes orders quickly, but we'll do our best to process your request.
You can view order status on your Account page, which will be updated as soon as you are charged for your order and when your order ships. We will also send you email notifications of order, shipping, shipping updates, and delivery confirmations to you, so you can keep and eye on your BLACKBOX to follow its journey!
Unfortunately, you can only use one discount code per order.
