How do I place an exchange?
We're sorry you are not fully satisfied with our products. We made exchanges super simple for you by including a BLACKBAG with a Return Label attached in the original package along with a Exchange Form, and it's FREE!
Please complete the EXCHANGE section on the form, simply place a completed form with item(s) you wish to exchange, and seal the bag! Drop off at the nearest USPS or Click here to schedule a pickup!
Please note that without a Exchange Form, we are unable to process your exchange. Make sure to include it in a BLACKBAG when shipping back to us!
NOTE : BLACKBAG is not included in the original package for your exchange when your order is a single small accessory, such as Crepe Ultra Long Slim Tie. Please use the original package, BLACKMAILER, place the provided Return Label OVER an original Shipping Label to process your exchange.
Help! I can't find my Exchange Form and BLACKBAG.
Don't worry - Just shoot us an email at TEAMvoc@voidofcolor.com and we'll send you a Exchange Form and a Return Label via email. All you need to do is to find any poly mailers, and pack your item(s) and ship it back to us!
What's your Exchange Policy?
All exchanges must be processed within 14 days from the date your order was processed.
All items must be unworn, unaltered, unwashed and have the original hangtag, brand label, size label, and care content labels attached. Otherwise, we will be unable to process the exchange.
Please note that all of our Sale items are final sale and not eligible for an exchange.
How long does it take to process an exchange?
We will process an exchange after we received item(s) from you. We will email you as soon as we ship the exchanged item(s) to you. Email us at TEAMvoc@voidofcolor.com and we can guide you through!
Please note that we do not offer RUSH shipping method for exchanged item(s).
What should I do if I receive the wrong product?
If you received a wrong product different from the one that you exchanged, sorry about that! Please contact TEAMvoc@voidofcolor.com and we'll be sure to get you the VOID/əv/COLOR you exchanged with!
Can I keep the BLACKBOX?
Absolutely! Even if you are returning all products, you can certainly keep your BLACKBOX. I hope you will find the way to utilize to give a 2nd life - and even better that it's recyclable.